Delete your account
Applies to the Arogyam Health patient app published by Bhadoo Surgical & Wellness Centre.
Delete from inside the app
Open Arogyam Health → Profile → Delete account and confirm the request. When it completes successfully, access to that account is disabled. The retention and provider-cleanup exceptions below still apply; this is not immediate deletion of every record or backup.
Request deletion without the app
If you no longer have the app installed, email help@bhadoosurgical.com or call +91 90560 75777 from the phone number registered to the account and ask for account deletion. We verify the request against the registered number and respond within 30 days.
You do not need to reinstall the app to make a request. If you no longer have access to the registered number, contact us to discuss identity verification. Please do not email prescriptions or detailed medical information.
What is deleted, and what we must keep
When an account-deletion request completes successfully, access to that app account is disabled. The phone number, name and email are cleared from its main account profile, and its registered push tokens are removed from our application database. Unstarted upcoming appointments are cancelled.
- Family profiles: profiles with no linked appointments are deleted. Profiles linked to visit records are retained with those records.
- Clinical records: appointment history, consultations, prescriptions and prescription revision history are not erased by deleting the app account. These records, including original prescription images and linked family profiles, may still identify the patient. Removing app access is not the same as anonymising medical records. Access remains restricted to authorised care and administrative purposes.
- Security records: audit events and limited account identifiers can remain to protect clinical records, prevent a deleted account from regaining access, and meet applicable record-keeping obligations. They do not provide a usable sign-in.
- Provider cleanup and backups: Firebase account deletion is requested separately; failed requests are queued for retry. Authentication-provider records, notification-service identifiers and backup copies are not guaranteed to disappear immediately. Providers have separate retention and deletion processes; removing our account or push-token registration does not itself erase every provider-held copy.
If a consultation is in progress or interrupted, account deletion cannot complete in the app until that visit is resolved. Contact reception or the support contacts below to initiate a request and arrange the next steps. We do not silently erase an active clinical record.
Retention depends on the record type, ongoing care, applicable medical-record obligations and any legal hold. Contact us for the retention information applicable to your records or to request deletion of information that does not need to be retained. Account deletion is not a promise of immediate erasure from clinical records, logs or backups.
For provider details and the wider retention and privacy practices, see our Privacy Policy. Email help@bhadoosurgical.com or call +91 90560 75777 for help.
Staff accounts
Accounts with staff access at the clinic are managed by the clinic administrator. If you are a staff member, contact the administrator to have your access and account removed.